Customer Service Charter

Our Customer Service Charter outlines our standards of service and our commitment to you, the customer. We are committed to providing you with a high-quality service that is positive and responsive to your needs.


What You Can Expect From Us

  •     A service that is easy-to-use and accessible
  •     Professional staff who will treat you with courtesy and respect
  •     Individualized, goal-oriented services
  •     Having your options clearly explained to you
  •     Information that is clear and current
  •     Confidentiality and respect for your privacy
  •     A willingness to listen and a timely response to your feedback


How You Can Help Us

  •     Treat our staff and other customers with courtesy and respect
  •     Ask questions if you do not understand something
  •     Tell us if your circumstances have changed or are about to change
  •     Work with us to solve any problems or potential problems that you may have
  •     Provide us with feedback on how we can improve our service


Tell Us What You Think

We value your opinion and want to hear what you think! Your feedback (compliments and complaints) helps us continually improve our services. To tell us anything about our services, you can speak to staff or complete a Customer Satisfaction Survey. You can expect a response within three working days of us receiving the correspondence.